Terms & Conditions

1. Introduction

Welcome to  sullaria.ca. These are the terms and conditions governing your access to and use of the website  sullaria.ca and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with  Sullaria Foodstuff Trading LLC ("we", "us" or " sullaria.ca" on behalf of Sullaria Foodstuff Trading LLC) in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.

Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and  sullaria.ca Privacy Policy (the "Privacy Policy"). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of  sullaria.ca. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.

2. Eligibility for Membership

 sullaria.ca wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of  sullaria.ca under this User Agreement or at law,  sullaria.ca reserves the right to limit or withdraw access to the Site or the membership of any person if  sullaria.ca believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by  sullaria.ca. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

3. Your Account and Registration Obligations

When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site.

On becoming a member of the Site, you agree:

  • You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify  sullaria.ca of any unauthorised use of your password or account or any other breach of security. In no event will  sullaria.ca be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse  sullaria.ca for any improper, unauthorised or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorised such access.
  • You will provide true, accurate, current and complete information about yourself as prompted by  sullaria.ca registration form (the "Registration Data").
  • You will not include: (i) any of your contact details, including but not limited to email addresses, telephone numbers or other personal details; or (ii) the word "Sullaria" in your registration user ID.
  • Your store name shall not include the word "Sullaria".
  • You will treat any other member's information provided to you (in accordance with these terms of use and the information on the Site) by  sullaria.ca or any other user as confidential.
  • You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if  sullaria.ca has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of sullaria.ca under this User Agreement or at law, sullaria.ca has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site.

sullaria.ca may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to sullaria.ca upon such requests. You acknowledge and agree that if you do not, sullaria.ca without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.

4. Electronic Communications

You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. sullaria.ca requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.

5. Amendments to this User Agreement

You acknowledge and agree that sullaria.ca shall endeavour to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that sullaria.ca at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.

6. Fees and Services

sullaria.ca is not an auction house nor a bank, and does not offer auction or banking services. The Site is an online platform allowing for the sale and purchase of items between end-user sellers and buyers.

Membership on the Site is free. sullaria.ca charges only for the purchased item as per listed fee.

sullaria.ca may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site.

Unless otherwise stated, all fees shall be quoted in AED. You must pay all fees payable to sullaria.ca (and any applicable taxes or charges) when a purchase is made by online payment facility or by Cash on Delivery when you receive your order.

In case of non-payment of amount payable and/or any applicable taxes and charges by you to sullaria.ca for Cash on Delivery or delivery to other country, without prejudice to any other rights and remedies of sullaria.ca under this User Agreement or at law, sullaria.ca without liability reserves the right to:

  • Issue you with a warning regarding the non-payment in question.
  • Temporarily or indefinitely suspend, limit or withdraw your access to the Site and/or your membership, if you fail to make the outstanding payment within 7 calendar days of sullaria.ca issuing a warning to you.
  • sullaria.ca also reserves the right to take any necessary steps including legal action in case of non-payment of amount payable by you to sullaria.ca
  • For accounts over 7 days past due, deduct the amount owed from your MyWallet account balance (and you acknowledge and agree to sullaria.ca doing so in these circumstances) and confirm the same to you by email.
  • Take any steps sullaria.ca considers necessary including without limitation legal action for recovery of the outstanding fees and/or any applicable taxes and charges.

7. Sullaria SafePay

The Sullaria SafePay system means that payment for items on the Site may be made online or partly online through the sullaria.ca payment facilities called "MyWallet" or Cash On Delivery ("COD") (or other payment methods which sullaria.ca may make available on the Site from time to time).

By providing the MyWallet and COD payment facilities, sullaria.ca is merely facilitating the making of online payments by buyers possible. You acknowledge and agree that sullaria.ca will hold your funds at your own risk.

8. Your Information

You grant sullaria.ca a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to use any information or material, personal or otherwise, that you provide to us or other users of the Site and/or post on the Site in the registration, and buying process, in the feedback area or through any e-mail or by way of any other feature or use of the Site (the "Information") for the purposes of operating and promoting the Site in accordance with this User Agreement and the Privacy Policy . You are solely responsible for the Information, and we act as a passive conduit for your online distribution and publication of the Information.


9. Use of the Site

While using the Site, You undertake, represent and warrant that:
  • You are 18 years of age or over the age of 18 years;
  • If you are a corporate representative, you have authority to bind the corporate entity;
  • You will inform sullaria.ca of any transactions which appear to be in violation of this User Agreement;
  • You shall comply with all applicable domestic and international laws and regulations regarding and relating to your use of the Site;
  • you will not disclose or publicize any personal information about users or otherwise access or use information about other users in a manner which (in our sole discretion) may constitute a breach of privacy and/or applicable laws.

10. Description of Products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Further more product benefits mentioned on website and on product packaging are subject to individual body condition and are not necessarily uniform for everybody. The results are different for different users based on their specific body conditions

11. Copyright

All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either sullaria.ca, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of sullaria.ca and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

12. Trademarks

"sullaria.ca" and related logos, and other words and logos on the Site (including without limitation "MyWallet" and "Sullaria SafePay") are either unregistered trademarks or registered trademarks of sullaria.ca and are protected by international trademark and other intellectual property rights and laws. sullaria.ca's trademarks may not be used in connection with any product or service that is not sullaria.ca's nor in any manner that disparages or discredits sullaria.ca. All other trademarks not owned by sullaria.ca that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by sullaria.ca.

13. Abusing sullaria.ca

Please report problems of any kind or violations of this User Agreement to sullaria.ca. If you believe that your intellectual property rights have been violated, please notify sullaria.ca. Without prejudice to any other rights and remedies of sullaria.ca under this User Agreement or at law, sullaria.ca may limit, suspend or withdraw a user's access to the Site and/or a user's membership of the Site or remove hosted content. Also sullaria.ca can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.

14. Breach of User Agreement

Without prejudice to any other rights and remedies of sullaria.ca under this User Agreement or at law or otherwise, sullaria.ca may immediately and without liability: limit your activity, remove your account, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or
withdraw your access to the Site:

  • If you breach this User Agreement;
  • If sullaria.ca is unable to verify or authenticate any information you provide; or
  • If sullaria.ca believes (in its sole discretion) that your actions may cause legal liability for you, other users or sullaria.ca.

sullaria.ca may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with sullaria.ca or use the Site in any manner whatsoever until such time that such user is reinstated by sullaria.ca. Notwithstanding the foregoing, if you breach this User Agreement sullaria.ca reserves the right to recover any amounts due and owing by you to sullaria.ca or any losses and damages caused by you to sullaria.ca and to take such steps including legal action and/or the initiation of criminal proceedings against you as sullaria.ca in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of sullaria.ca's right to take any actions with respect to that, or subsequent or similar breaches. sullaria.ca does not guarantee that it will take action against all breaches that there may be of this User Agreement.

15. Providing Feedback

sullaria.ca encourages buyers and sellers on the Site to provide feedback after a transaction has closed; as this helps us to improve our service standard and to tell all users what it is like to deal with us. 

You agree not to:

  • Post Information that is (in our sole discretion) false, fraudulent, inaccurate, misleading, libellous, defamatory, slanderous, unlawfully threatening or would be reasonably considered to constitute harassment;
  • Post comments, questions or answers that are not factual in nature including without limitation make any racist comments, use profanity, abuse another user, disrespect another culture or make any other derogatory or inappropriate comments;
  • Post Information or items which infringe any third party's intellectual property rights, other proprietary rights or right to privacy;
  • Post obscene Information or content or link to content, including but not limited to pornography or any representation which may (in our sole discretion) be considered indecent;
  • Post Information or content which may (in our sole discretion) constitute offensive or critical political content or content that is contrary to the public interest;
  • post any Information or content or link to content which may (in our sole discretion) be considered culturally or religiously offensive in any way;
  • Post Information or content or list items which may (in our sole discretion) threaten national security;
  • Take any action that may undermine the Site's feedback and ratings systems (including but not limited to the display, import or export of feedback information off the Site or use of such information for purposes unrelated to sullaria.ca);
  • transfer your Site account (including feedback) and username to another party without our consent;
  • Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  • Distribute viruses, Trojan horses, worms, time bombs, cancelbots, Easter eggs or other computer programming technologies that may harm the Site, or the interests or property of the Site's users;
  • Create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
  • Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
  • Interfere or attempt to interfere with the proper working of the Site;
  • Attempt to take over another user's account or carry out any hacking or phishing of the Site or user accounts and related features;
  • Export or re-export any Site tools except in compliance with the export control laws of any relevant jurisdictions;
  • Copy, modify, or distribute any content from the Site or otherwise infringe the Site's copyright material and/or trademarks in any way;
  • Violate any laws, rules, regulations, guidelines, third party rights or our policies;
  • Abuse sullaria.ca's Shipping Policy , MyWallet Policy , Privacy Policy , or any of sullaria.ca's other policies or terms and conditions posted on the Site from time to time;

16. Withdrawal of Access and/or Membership

Without prejudice to any other rights and remedies of sullaria.ca under this User Agreement or at law or otherwise, sullaria.ca may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.

17. Limitation of Liabilities

To the extent permitted by law, sullaria.ca, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not sullaria.ca has been advised of the possibility of such losses or damages).

If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to sullaria.ca and sullaria.ca shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement.

18. Indemnity

You agree to indemnify and hold sullaria.ca and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.

19. Relationship and Notice

None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and sullaria.ca and you shall have no authority to bind sullaria.ca in any manner whatsoever.

Except as explicitly stated otherwise, any notices to sullaria.ca from you shall be given by you by email to sullaria.ca at info@sullaria.ca with a physical copy sent to us by mail or courier, such notice deemed given on confirmation of its receipt to you by sullaria.ca by return email. Any notices to you from sullaria.ca shall be given by notices posted on the Site or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 48 hours after any such email is sent. Alternatively, we may give you notice by mail or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of mailing.

20. Disputes

If any dispute, claim, controversy or difference (including in relation to any tortuous or statutory claim) ("Dispute") arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.

In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Center - London Court of International Arbitration ("LCIA"), which rules ("Rules") are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Center in Dubai, UAE. The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of sullaria.ca to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and sullaria.ca shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.

21. Transfer of Rights and Obligations

You hereby grant sullaria.ca the right to, and irrevocably acknowledge and agree that sullaria.ca may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. sullaria.ca agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of sullaria.ca, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of sullaria.ca.

22. General

If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and sullaria.ca with respect to the subject matter hereof.

No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.

23. Governing Law

This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.

© All rights reserved 2014-2015. Sullaria